Terms of service

Terms of Service

Office Furniture and Fixtures Supplies Ltd
Trading as Refurbished Office Furniture

These Terms of Service apply to all purchases made through our website and any orders placed with Office Furniture and Fixtures Supplies Ltd trading as Refurbished Office Furniture.

By using our website or placing an order with us, you agree to these terms.

These terms do not affect your statutory rights.

1. Business Details

This website is owned and operated by:

Office Furniture and Fixtures Supplies Ltd
Trading as Refurbished Office Furniture

Company Type: Private Limited Company
Registered in: England and Wales
Company Number: 12768736
Registered Office Address: 2 Tamar Street, Bradford, England, BD5 9LN
Trading Address: Unit 2, Brigella Mills Little Horton Lane, Bradford, England, BD5 0QA
Email: sales@rof.co.uk
Phone: 07459691324

Any reference to “we”, “us”, “our”, “Refurbished Office Furniture” or “the company” means Office Furniture and Fixtures Supplies Ltd trading as Refurbished Office Furniture.

2. Our Trading Principles

We aim to trade with honesty, clarity and fairness.

As a seller of refurbished, used, new, bespoke and made-to-order office furniture, we aim to describe our products truthfully, disclose important condition details where reasonably possible, and provide clear delivery, return and payment terms before purchase.

Customers are expected to read product descriptions, check measurements, review photos and ask questions before ordering where they are unsure.

3. Products We Sell

We may sell:

  • Refurbished office chairs
  • Used office furniture
  • New office furniture
  • Desks
  • Storage units
  • Meeting tables
  • Office seating
  • Bespoke furniture
  • Made-to-order furniture
  • Reupholstered chairs
  • Bulk and trade furniture orders

Refurbished and used items are not brand new unless clearly stated.

4. Refurbished & Used Furniture Condition

Refurbished and used furniture may show reasonable signs of previous use.

This may include:

  • Light marks
  • Scratches
  • Scuffs
  • Fabric wear
  • Minor frame or base marks
  • Replacement parts
  • Previous assembly marks
  • Small cosmetic imperfections

These are not treated as faults where they are shown in photos, described in the listing, visible on inspection, or reasonable for refurbished or used furniture.

We aim to show and describe major damage, faults or important condition issues where known to us.

5. Product Images, Colours & Descriptions

We try to ensure all product photos, descriptions, dimensions, colours and prices are accurate.

However, images may vary slightly due to lighting, screen settings, camera angle or the nature of refurbished furniture.

Measurements are approximate unless stated otherwise. Customers are responsible for checking that furniture is suitable for their space, access route and intended use before ordering.

6. Orders

When you place an order, you are making an offer to buy the goods.

An order is only accepted once we confirm it or dispatch the goods.

We reserve the right to refuse, cancel or amend an order where:

  • The item is out of stock
  • The price was incorrect
  • Product information contained an error
  • Delivery is not possible to your address
  • Payment has not cleared
  • Fraud or misuse is suspected
  • The order cannot be fulfilled for reasons outside our control

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item.

7. Pricing & Payment

All prices are shown in pounds sterling.

Prices may change at any time. The price you pay is the price shown at the time of order, unless there is a clear pricing error.

We reserve the right to correct pricing errors. If an item has been listed at an incorrect price, we may cancel the order and issue a refund.

Payment must be received in full before dispatch unless we have agreed invoice payment terms in writing.

For approved business customers, invoice payment may be available at our discretion.

8. Stock Availability

Stock availability is not guaranteed until your order is confirmed.

Because we sell refurbished and used furniture, some items may be one-off pieces or limited in quantity.

If an item becomes unavailable after purchase, we may offer:

  • A replacement item
  • A similar alternative
  • A later delivery date
  • A full refund

9. Bespoke, Customised & Made-to-Order Items

The following items are classed as bespoke, customised, made-to-order or special-order items:

  • Furniture made to a requested size
  • Custom desks or tables
  • Custom finishes
  • Reupholstered chairs
  • Chairs upholstered in a chosen fabric, vinyl, leather or colour
  • Items modified to customer specification
  • Items sourced specially for a customer
  • Bulk project orders prepared specifically for a customer
  • Any item clearly described as bespoke, custom, made-to-order or special-order

Once work has started on bespoke, customised, made-to-order or special-order items, the order cannot normally be cancelled, returned or exchanged for change of mind.

This does not affect your statutory rights if the item is faulty, damaged on arrival or not as described.

10. Delivery

Delivery terms are set out in our Shipping & Delivery Policy.

Delivery times are estimates unless confirmed in writing as guaranteed.

Customers are responsible for providing accurate delivery details and ensuring suitable access for delivery.

Customers must check that items will fit through doors, corridors, staircases, lifts, loading bays and into the intended room before ordering.

If delivery fails because of incorrect details, restricted access, missed appointments or customer refusal, additional delivery, return, storage or redelivery charges may apply.

11. Large Furniture & Access

Large items may be delivered by pallet courier, specialist furniture courier or direct van delivery.

Unless room-of-choice delivery or assembly has been agreed and paid for, delivery may be to kerbside, ground floor entrance, goods-in area or nearest accessible point.

Drivers may not be able to carry items upstairs, through tight access routes or into specific rooms.

Customers must arrange suitable help where needed.

12. Inspection on Delivery

Customers should inspect goods as soon as they arrive.

If the item or packaging appears damaged, customers should take photos immediately and contact us as soon as possible.

Please keep all packaging until you are satisfied the item is correct and undamaged.

Customers should not use, assemble, alter, repair or dispose of damaged items before contacting us, as this may affect how the issue can be resolved.

13. Damaged, Faulty or Incorrect Goods

If an item arrives damaged, faulty or incorrect, please contact us as soon as possible with:

  • Order number
  • Clear photos of the item
  • Photos of the packaging
  • A description of the issue

Depending on the situation, we may offer a repair, replacement part, exchange, collection, partial refund or full refund.

Nothing in these terms limits your legal rights if goods are faulty, not as described or not fit for purpose.

14. Returns & Refunds

Returns and refunds are handled according to our Returns & Refund Policy.

For standard stocked goods bought online, consumers usually have the right to cancel within 14 days of delivery.

For change-of-mind returns, the customer is responsible for return delivery costs unless we have agreed otherwise or the item is faulty, damaged or not as described.

Returned items must be complete, safely packaged and in the same condition as received.

We may make a reasonable deduction from the refund if the item has been used beyond reasonable inspection, damaged, altered, returned incomplete, assembled incorrectly or returned without suitable packaging.

15. Business, Trade & Bulk Orders

Business, trade, wholesale, project and bulk orders may be subject to separate terms.

Unwanted business, trade or bulk returns are not automatically accepted unless agreed by us in writing.

Where we agree to accept a business return, the buyer is responsible for return delivery costs, and restocking, handling, collection or administration charges may apply.

Bespoke, customised, made-to-order, sourced-to-order and project-prepared business orders are non-returnable and non-exchangeable unless faulty or not as described.

16. Collection Orders

Where customers collect items from our warehouse, storage unit or collection point, collection is by appointment only.

Customers collecting items are responsible for:

  • Checking the item before leaving
  • Bringing a suitable vehicle
  • Bringing enough people to load safely
  • Securing the item during transport
  • Any damage caused after collection

Items collected in person are sold as inspected and accepted at collection, unless otherwise agreed in writing.

This does not affect legal rights if the item is faulty or not as described.

17. Assembly & Installation

Assembly or installation is only included if clearly agreed and paid for.

Assembly does not normally include:

  • Electrical work
  • Wall fixing
  • Removing doors
  • Building alterations
  • Clearing rooms
  • Disposal of old furniture
  • Moving existing furniture
  • Specialist installation work

We are not responsible for problems caused by customer assembly, incorrect assembly, misuse, modification or third-party repairs.

18. Customer Responsibilities

Customers are responsible for:

  • Reading product descriptions
  • Checking product dimensions
  • Checking access and delivery suitability
  • Providing correct contact and delivery details
  • Being available for delivery
  • Inspecting items on arrival
  • Reporting issues promptly
  • Returning items safely where applicable

19. Website Use

You agree not to misuse our website.

You must not:

  • Use the website for unlawful purposes
  • Attempt to interfere with the website’s operation
  • Copy our content without permission
  • Submit false information
  • Attempt fraudulent purchases
  • Use our website in a way that harms our business or other users

We reserve the right to restrict or refuse access to the website where misuse is suspected.

20. Intellectual Property

All website content, including text, product descriptions, photos, branding, layout, graphics and design, belongs to Office Furniture and Fixtures Supplies Ltd trading as Refurbished Office Furniture, unless otherwise stated.

You may not copy, reproduce, reuse or commercially exploit our content without written permission.

21. Limitation of Liability

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for:

  • Business losses for consumer purchases
  • Loss of profit
  • Loss of sales
  • Loss of business opportunity
  • Loss caused by delivery delays outside our control
  • Damage caused by misuse or incorrect assembly
  • Damage caused by customer-arranged couriers
  • Loss caused by inaccurate information provided by the customer

Nothing in these terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.

22. Events Outside Our Control

We are not responsible for delays or failure to perform where caused by events outside our reasonable control.

This may include:

  • Courier delays
  • Supplier delays
  • Weather
  • Road closures
  • Vehicle breakdowns
  • Strikes
  • Fire
  • Flood
  • Accidents
  • System failures
  • Shortages of materials
  • Government restrictions
  • Other events beyond our control

If such an event happens, we will try to contact you and resolve the matter fairly.

23. Privacy & Customer Data

Customer data is handled according to our Privacy Policy.

We use customer information to process orders, arrange delivery, respond to enquiries, manage returns and comply with legal obligations.

24. Complaints

If you have a complaint, please contact us first so we can try to resolve the issue fairly.

Please contact:

Office Furniture and Fixtures Supplies Ltd
Trading as Refurbished Office Furniture

Email: [Insert email]
Phone: [Insert phone number]
Address: [Insert address]

Please include your order number, contact details and a clear explanation of the issue.

25. Changes to These Terms

We may update these Terms of Service from time to time.

The terms that apply to your order are the terms available on our website at the time you place the order.

26. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales, unless consumer protection laws give you the right to bring a claim elsewhere in the UK.