Delivery & Returns

Free UK Mainland Delivery

Every order includes free standard delivery to mainland England, Scotland, and Wales. There are no hidden delivery charges at checkout. The price you see is the price you pay, delivered to your door.

Delivery Timescales

Most orders are dispatched within 2–5 working days of payment being received. During busy periods, dispatch may take up to 7 working days — we'll notify you by email if this applies to your order.

London (all postcodes): Same-week delivery regularly available. Contact us to confirm your postcode.
Mainland UK: Typically 3–5 working days from dispatch.
Expedited delivery: Available in some areas — contact us before ordering if you have an urgent requirement.

Non-Mainland UK Delivery

We can deliver to Northern Ireland, the Scottish Highlands & Islands, Isle of Man, and the Channel Islands, but an additional delivery surcharge may apply. Please contact us before ordering to confirm delivery costs and timescales for non-mainland addresses.

Delivery Method

Chairs are delivered fully assembled and ready to use via a two-person courier service for heavier items, or standard courier for lighter chairs.

Desks and storage are delivered flat-packed with all fixings and assembly instructions included. Most desks assemble in 20–30 minutes.

London white-glove delivery (delivery to room of choice, fully assembled and packaging removed) is available as an upgrade — contact us for pricing before ordering.

Tracking Your Order

You will receive a dispatch confirmation email with tracking details once your order leaves our warehouse. If you haven't received tracking information within 5 working days of your order, please contact us.

Returns Policy

We want you to be completely satisfied with your purchase. If you're not, we offer a 14-day return window from the date of delivery.

How to Return an Item

Contact us within 14 days of receiving your order
Provide your order number and reason for return
We'll arrange collection or provide return instructions
Items must be returned in the same condition as received
Refunds are processed within 5 working days of the item being returned and inspected

Condition of Returns

Returned items must be in the same condition as delivered — not damaged, modified, or showing excessive additional wear. Chairs should be returned assembled or in original packaging where applicable. We reserve the right to deduct from the refund if items are returned in a significantly worse condition than supplied.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within the warranty period, contact us within 48 hours of delivery for damage, or at any point during the warranty period for mechanical faults. We will arrange repair, replacement parts, or a full replacement depending on the nature of the issue — at no cost to you.

Warranty

Grade A chairs: 12-month parts and labour warranty
Grade B chairs: 6-month parts warranty
Desks and storage: 6-month structural warranty

Warranties cover mechanical failure and manufacturing defects. They do not cover damage caused by misuse, modification, or normal cosmetic wear over time.

Contact Us

For all delivery and returns queries, please contact us. We aim to respond to all enquiries within one working day.